Question 1

Do you offer travel insurance?

Accepted Answer

While Mokan Travel does not directly provide travel insurance, we strongly recommend purchasing comprehensive travel insurance from a reputable insurance provider before your trip. Travel insurance can protect you against unforeseen events such as trip cancellations, medical emergencies, lost luggage, and other travel-related incidents, giving you complete peace of mind during your visit to Istanbul.

Question 2

What should I do if I left something in the vehicle?

Accepted Answer

If you believe you have left a personal item in one of our vehicles, please contact our support team immediately via WhatsApp or through our website. Provide your reservation number and a description of the item so we can locate it quickly. Our team will coordinate with the driver to retrieve your belongings and arrange for their return to you as promptly as possible.

Question 3

Do you offer services outside of Istanbul?

Accepted Answer

Our primary service area covers Istanbul and its surrounding regions, including all transfers between Istanbul Airport, Sabiha Gökçen Airport, and locations throughout the city. For inquiries about services to destinations outside Istanbul, such as day trips to nearby cities or inter-city transfers, please contact our team via WhatsApp and we will do our best to accommodate your request or recommend a trusted partner.

Question 4

Are your services accessible for passengers with disabilities?

Accepted Answer

We are committed to providing accessible services for all our guests. If you or any member of your group requires special accessibility accommodations such as wheelchair-accessible vehicles or additional assistance, please inform us at the time of booking. Our team will make every effort to ensure suitable arrangements are in place so that everyone can enjoy a comfortable and dignified travel experience.

Question 5

Do you offer corporate or group discounts?

Accepted Answer

Yes, we offer special pricing arrangements for corporate clients, travel agencies, and large group bookings. Whether you are organizing a corporate event, a conference transfer, or a group tour, our team can create customized packages with competitive rates tailored to your specific requirements. Please contact our team via WhatsApp or email to discuss your needs and receive a personalized quote.

Question 6

What COVID-19 safety measures do you have in place?

Accepted Answer

The health and safety of our guests and staff remains our highest priority. All our vehicles are thoroughly sanitized and disinfected between each service. Our drivers follow strict hygiene protocols. We continuously monitor and adapt our procedures in accordance with the latest health guidelines issued by local and international health authorities to ensure a safe travel environment for everyone.

Question 7

Can I book services as a gift for someone else?

Accepted Answer

Yes, you can absolutely book our transfer or tour services as a gift for family members, friends, or colleagues. During the booking process, simply enter the traveller's details instead of your own. The booking confirmation and all relevant information will be sent to the email address provided, which can be either yours or the recipient's. This makes our services an excellent gift for anyone visiting Istanbul.

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